CHURCH ships worldwide.
Please allow for 24 hours from the time your order has been placed for us to confirm it.
DOMESTIC (Canberra, Australia)
- In-Store Pickup is preferred
- AusPost Standard (2-5 business days) Flat rate $10 AUD
- AusPost Express (2-3 business days) Flat rate $15 AUD
DOMESTIC (Rest of Australia)
- AusPost Standard (3-5 business days) Flat rate $10 AUD
- AusPost Express (2-3 business days) Flat rate $15 AUD
INTERNATIONAL
- AusPost International (Calculated At Check Out)
Please type your postage address carefully, any user errors are not the responsibility of CHURCH.
You will be updated with a confirmation email and tracking once your order has been packed/shipped.
Our policies for returns may vary by order type, please refer to the relevant sections below to determine which policy best applies to you. All items must be returned as new; i.e. tagged, unwashed, unworn, and with all original packaging intact. Footwear must be returned in its original shoe box, which should be placed inside a protective outer box if returning by post. If you are returning items via post we recommend taking photos of your item before sending in case of any damage in transit.
REFUNDS:
We do not offer refunds other than damage or faulty products.
FAULTY ITEMS:
If you believe your item is faulty or damaged, please contact us as soon as the fault is identified. To request a fault assessment, please email us at info@church.xyz with the subject header “faulty goods” Please ensure to include a detailed description and clear images of the fault identified within your request. Our customer service team will get back to you within 2 business days with the outcome of your request. Returned items that are deemed non-faulty on assessment will be returned to you at your own expense.
INCORRECT ITEMS:
While we strive to ensure every order is accurate, if you receive an item that differs from what you ordered, please email us at info@church.xyz with the subject header “incorrect items” Please ensure to include details and images of the item you have accidentally received within your request. Our customer service team will get back to you within 2 business days with the outcome of your request.
Items purchased online can be returned in-store or by post for a store credit equal to the original purchase price within 14 business days of receipt. Please note: We cannot facilitate exchanges for postal returns, however online orders can be exchanged in-store subject to product availability. To start the process of returning a purchase please email info@church.xyz with the subject header “return” along with your order number and details of your return. Once your return is received, please allow 3-5 business days for processing. Our customer service team will be in contact with you once your return has been processed.
Items purchased in-store can be returned and exchanged or store credit equal to the original purchase price within 14 business days of receipt. Proof of purchase is required. Please note: In-store exchanges are subject to stock availability at the original store of purchase. We cannot guarantee that your desired item will be available at the location of purchase.
If your sale purchase is unsuitable, we are happy to facilitate a return for store credit equal to the original purchase price within 14 business days of receipt, in line with the conditions outlined above.
Store credits for orders returned on or before October 20th, 2025 will have been issued via an email containing your gift card code once your return was received and processed. Store credits will be issued to your Shopify account, and can be accessed via your logging into church account via the website. Our store credits do not expire and can be used in-store and online.
CHURCH ships worldwide.
Please allow for 24 hours from the time your order has been placed for us to confirm it.
DOMESTIC (Canberra, Australia)
- In-Store Pickup is preferred
- AusPost Standard (2-5 business days) Flat rate $10 AUD
- AusPost Express (2-3 business days) Flat rate $15 AUD
DOMESTIC (Rest of Australia)
- AusPost Standard (3-5 business days) Flat rate $10 AUD
- AusPost Express (2-3 business days) Flat rate $15 AUD
INTERNATIONAL
- AusPost International (Calculated At Check Out)
Please type your postage address carefully, any user errors are not the responsibility of CHURCH.
You will be updated with a confirmation email and tracking once your order has been packed/shipped.
Our policies for returns may vary by order type, please refer to the relevant sections below to determine which policy best applies to you. All items must be returned as new; i.e. tagged, unwashed, unworn, and with all original packaging intact. Footwear must be returned in its original shoe box, which should be placed inside a protective outer box if returning by post. If you are returning items via post we recommend taking photos of your item before sending in case of any damage in transit.
REFUNDS:
We do not offer refunds other than damage or faulty products.
FAULTY ITEMS:
If you believe your item is faulty or damaged, please contact us as soon as the fault is identified. To request a fault assessment, please email us at info@church.xyz with the subject header “faulty goods” Please ensure to include a detailed description and clear images of the fault identified within your request. Our customer service team will get back to you within 2 business days with the outcome of your request. Returned items that are deemed non-faulty on assessment will be returned to you at your own expense.
INCORRECT ITEMS:
While we strive to ensure every order is accurate, if you receive an item that differs from what you ordered, please email us at info@church.xyz with the subject header “incorrect items” Please ensure to include details and images of the item you have accidentally received within your request. Our customer service team will get back to you within 2 business days with the outcome of your request.
Items purchased online can be returned in-store or by post for a store credit equal to the original purchase price within 14 business days of receipt. Please note: We cannot facilitate exchanges for postal returns, however online orders can be exchanged in-store subject to product availability. To start the process of returning a purchase please email info@church.xyz with the subject header “return” along with your order number and details of your return. Once your return is received, please allow 3-5 business days for processing. Our customer service team will be in contact with you once your return has been processed.
Items purchased in-store can be returned and exchanged or store credit equal to the original purchase price within 14 business days of receipt. Proof of purchase is required. Please note: In-store exchanges are subject to stock availability at the original store of purchase. We cannot guarantee that your desired item will be available at the location of purchase.
If your sale purchase is unsuitable, we are happy to facilitate a return for store credit equal to the original purchase price within 14 business days of receipt, in line with the conditions outlined above.
Store credits for orders returned on or before October 20th, 2025 will have been issued via an email containing your gift card code once your return was received and processed. Store credits will be issued to your Shopify account, and can be accessed via your logging into church account via the website. Our store credits do not expire and can be used in-store and online.